Frequently Asked Questions

You’ve got questions. We’ve got answers.

What is your return policy?

If you are unhappy with your course purchase please contact me at contact@barbsotiart.com within 14 days of the purchase date.

You must have completed at least 50% of the course to be eligible for a full refund

Unfortunately, digital documents and ebooks are not eligible for returns. Please contact me if there are any problems with your order. 

How do I log In to my account?

When you sign up for one of my courses you will get an email from me with the email address hello@e.podia.com with the course(s) you purchase and a link to view it.

You will need to log in using the email address and password you created.

You can also log in by returning to the mail page and clicking the login button at the top of the screen.

Can I take a Level 3 course even if I am a beginner?

Courses are structured in levels to allow students to choose the appropriate one for their skill level or knowledge base. 

You may choose to take whatever level course you wish, however, if you take a higher level course, your success with the material presented cannot be guaranteed. Some courses will require an additional base knowledge to have a full understanding of the subject matter. 

How do I know which course is right for me?

Each course has a detailed description of what is contained and what if any prerequisites there are. Please read each description carefully to assess if the course contains what you are looking for. If you still aren't sure and have questions about a specific course, please contact me at contact@barbsotiart.com